Frequently Asked Questions

Shipping & Delivery
We have a 1-3 business day processing time here at thesocialvapeco.com. This means it will take us anywhere from 1-3 business days to ship your order out from our warehouse. Once your order ships you will receive an email from us with your tracking number.

 

Shipping Methods
We offer USPS first class mail (2-7 days), USPS Priority Mail (1-3 days), UPS Ground (2-7 days), and UPS 3 Day Select (3 days). International shipping services are also available through the United States Postal Service.

 

Security & Privacy
All information you enter on our site during checkout is secured by Secure Socket Layers technology provided by Comodo SSL Internet Security Company. Please refer to our privacy policy for more information on how we store and use your information.

 

Returns & Replacements
You can view our full return policy on our return policy page here.

 

Pending Charges, but Credit Card was declined.
From time to time we receive emails from customers that see a pending transaction on their bank account, but their credit card was declined. First off there is no need to worry, the money you see pending will never be taken by us if we declined the transaction. What is happening is your bank is setting this money in a reserve until they realize that we declined the transaction at which point the money will be returned to you by your bank.

 

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Do the e-liquids you manufacture contain diacetyl?
No we do not add diacetyl to any of the e-liquids we manufacture.

 

Order Status
When you place an order we send you an email with your order details. As we update the status of your order you will receive additional emails with this information. If you created an account with us you can also log in to your account to see your order status.

 

Updating Account Information
To update your account information simply login to your account at thesocialvapeco.com

 

USA Based Ingredients
Yes all our e-liquids contain USA based ingredients.

 

Contact Us
Contact us at support@thesocialvapeco.com.